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Learn how to move beyond strategy, turning insights into action with AI, data, and seamless integration to drive real impact.

What is Customer Experience? Understanding CX and Why It Matters

Technology and data are no longer just enablers—they’re the foundation for seamless, personalized, experiences. 

Creating effortless experiences by optimizing internal and customer-facing processes

Discover how customer-focused process improvements can simplify operations, reduce inefficiencies, and elevate both customer and employee experiences.

Discover how understanding customer feelings and their impact on your brand can generate insights, drive growth, and transform customer relationships.

In this Guiding Voice Podcast Michael discussions the XOS and its eight keys that help drive CX Success

Exploring customer experience management with Michael Hinshaw's holistic Experience Operating System.

Unlock the Power of CX Data to Drive Real Business Results

Gain key insights to maximize the effect of AI in customer experience.

Learn the Impact (and Measurable Value) of Human-Centric Design and Innovation

Why intentionally designing customer experiences is key to differentiating yourself from competitors and thriving in a customer-driven world.